>> no, no, they weren't feeding us any information or questions but they did want us to keep the lines of communication open and continue having an open dialogue. so my goal, along with getting as much pertinent information as i thought was necessary, was really trying to get information and keep him on the line as long as i could. >> what ended the conversation? what finally got him to get off the phone? >> a phone rang in the background, it sounded like a cell phone, and he just hung up. >> good job. >> thanks. >> well done, rob. rob rivas. montgomery county maryland police chief thomas manger was on the scene during the hostage crisis. chief, good morning to you. >> good morning. >> what kind of communications did you have with james lee during this whole period of time? >> well, we were on the phone with him for the better part of four hours. we were obviously trying to get him to calm down. our primary goal was to get him to release the hostages. but unfortunately, he was -- i would characterize him as very aungry throughout our conversation. although he had a wide range of emotio